TFB Portal: As Fast as a Chat – But with a Better Service

Author: Max Karasev

Messengers have become an important communication channel for both individuals and companies. But they are not the only way to chat, discuss requests, and help clients. In fact, messengers are far from perfect.

Microsoft's recent announcement of Skype discontinuation has made us reflect once again on the flaws of working through third-party messengers.

This presents us with a perfect opportunity to highlight the TFB Portal, which has already established itself as a smooth and reliable communication channel for clients and a central point for exclusive educational materials. The portal is straightforward, easy to use, and combines all the benefits of external messengers –  and more. It has been a hit with brokers and hedge funds for several months now.

Keep reading to find out why TFB Portal is a great instrument that everyone should use for technical requests, issue resolution, education, and more.

The benefits of TFB Portal

The whole premise of the TFB Portal is to make our clients' lives easier and better.

The portal achieves this by providing a number of benefits, including:

• 24/7 support. We are always online and processing requests as soon as they come in.
• Available on the go. You don’t have to be at their desks to get help or look into additional materials. The portal is available on iOS, Android, and desktop, allowing you to track and manage all cases and requests live, wherever you are.
• Live updates eliminate the need to constantly check the portal to see if there’s something new added to the case. Live notifications are set up to be sent when the support team updates your request.
• No need to jump between messengers and email to keep up with different chats and cases – everything is available through a single console on the portal..

TFB Portal: More than just technical support

To nurture long-term relationships and communication with our clients, we have been developing the knowledge base and TFB Portal to tackle exactly those long-term challenges:

• Any configuration, setting, or review request can be added and tracked with little effort.
• All updates and progress are transparent and can be accessed at any time.
• One agenda – one discussion, with the latest decisions highlighted.
• A complete list of all requests with their statuses presented in a convenient format. Filter out the old ones and focus on the current only.

Of course, in case of an emergency, you can talk to a human right away – the emergency contact is always available and your request will be approached with the highest priority. But tasks such as “adding new LP,” for example, or adding new backups, or updating the trading platform take time and are better organised differently.

Additionally, the portal provides quick access to all manuals and how-to guides, including guides not only about TFB but also about MetaTrader, which will be useful for brokers.

And most importantly – security. No more viruses exchanged and private accounts in the group chats; only participants approved by the company have access.

What if I have an emergency?

If you have an urgent request and need help ASAP, you'll have a direct line to reach us as a TFB client. Additionally, we run monitoring services internally, and our team keeps a close eye on solutions’ performances, so it’s likely that we will spot and start working on any emergent situation before it reaches you.

We are deeply invested in keeping our clients up and running and happy, so we’re implementing measures to deal with emergencies as quickly as possible while ensuring you can easily reach out to us when needed.

Why not use another messenger?

As easy as chat messengers are, they are convenient until:

• You have multiple topics going on at the same time.
• You need to find a full list of conversations in one place.
• You need to ask every time what the latest status is – whether it’s resolved, pending, or in progress, and what the ETA is.
• You need to find the final agreement in the history and try out keywords in the search tab, only to discover a week later that another employee sent an update that changed everything.

The mission behind TFB Portal

As a company that prioritises high quality in everything we do and values client comfort, we strive to streamline user experience with TFB across all boards.

Our solutions are regularly updated to improve performance, add new functionality, and make the solutions easier to navigate. The same applies to communicating with theTFB team regarding all kinds of questions.

The TFB portal aligns with this vision too. It is a one-stop shop for all things technical, and it enables clients to spend less time reaching the desired outcome while enjoying a seamless experience from start to finish.

Submitting a request takes just a couple of minutes maximum, automatic notifications ensure you won’t miss an update from the support team, and everything you’ve ever logged with TFB can be viewed at any time. On top of that, there is a wide range of materials that are only available to TFB clients, allowing you to familiarise yourself with our solutions, learn a few tips and tricks, and explore our products at your own pace.

Are you a TFB client but have never used our customer portal? Please email us at sales@t4b.com or talk directly to your account manager. If you’re not a client but are curious to find out more, please also email us, and we’ll be happy to tell you more about the portal, our solutions, and how we help our clients scale and grow volumes sustainably.