TFB Adapts Customer Portal for Client Technical Requests

Tools for Brokers (TFB), an international technology provider, has announced the expansion of its TFB Portal for all client technical requests.

TFB’s Portal provides transparent and secure communication with clients and a safe way to store chat history, logs, and other attachments that clients and the support team might need in the future.

Following the news of Skype discontinuation announced by Microsoft, the move to focus on the internal client portal reduces risks and creates certainty that client experience with Tools for Brokers will remain at the highest level, and no disruptions or data loss will happen due to third-party solutions and platforms.

The portal serves as a one-stop shop for all TFB-related support requests, allowing clients to view their entire communication history with the company through a single interface, submit requests with just a few clicks, and learn more about the solutions - and how to use them - through exclusive articles and how-to guides.

TFB clients can submit multiple requests from different users, and each request will be processed individually.

Each request can be discussed, tracked, and resolved separately, as opposed to having a single chat with technical support for everything at once, making the whole process effortless and simple. Notifications with updates are also automatically generated once the support team updates the request, ensuring that clients can stay on top of their cases without any additional management overhead.

The portal also features a number of exclusive how-to and educational materials for clients on the company’s portfolio of products.

The decision to consolidate all support requests to the centralised portal aligns with TFB’s long-term strategy to streamline and optimise clients’ experience with the company, whether it’s using the products, accessing educational materials, or communicating with TFB’s representatives.