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Case study
Bringing cross-server PAMM connectivity to an Australian broker
Company profile:
An Australian-based brokerage that provides a wide range of instruments, including Forex, stocks, commodities, indices, and cryptocurrencies. The brokerage differentiates itself from competitors by offering personalised customer support and education, and implementing advanced technology with robust performance and security. In addition to liquidity bridging, the company provides money management services using the PAMM solution.
Issues and pains affecting the business
Main issue:
The brokerage was operating on both MetaTrader 4 and MetaTrader 5 servers and required cross-server connections for Investors and Money Managers (MMs).
Prior to reaching out to TFB, the broker struggled with symbol mismatch. If symbols were located on different servers, PAMM could not sync the orders to the Investor’s account, creating trading discrepancies.
Details of the project: milestones and number of people involved
Project timeline: 3 weeks
During that period, the TFB team consulted the broker and provided several options to fix the issues at hand. After securing the go-ahead from the client, TFB began to develop the solution and test it in demo environments. After a number of tests, the proposed solution was rolled out on the production site, where it was monitored for a week to ensure consistent and secure performance.
Solution and specific features offered
After careful consideration and approval from the broker, Tools for Brokers implemented the following solutions for the highlighted issues.
A new mechanism was introduced to mitigate the symbol mismatch that prevented data flow and created discrepancies. A historic or closed order was created for any symbol, even if it doesn’t exist on the Investor’s MT account. This ensures that the Investor’s MT server reflects the same history as in the TFB PAMM system.
To enable cross-server connections, restrictions were removed in the system, except for two scenarios.
End result
The implementation of the performance chart optimisation had a positive effect on the broker’s PAMM operations.
Enhanced flexibility and scaling: Cross-server support enabled brokers to seamlessly manage Investor and MM accounts across multiple MT4 and MT5 instances. This, in turn, created a solid foundation for scaling, allowing the broker to onboard new Investors and Money Managers quickly and without any roadblocks.
Enhanced operational efficiency: The broker gained the ability to support different server environments and optimise account management across various locations and configurations.
Improved data management and transparency: Centralised data improved visibility and transparency, facilitating precise tracking of performance, profitability, and risks. Real-time, accurate insights helped traders make better decisions and improve the quality of trade execution.
Boosted security: Streamlined data flow allowed the broker to implement additional protection measures, including robust encryption, secure API connections, and continuous monitoring.
To learn more about this or any other cases, please contact us at sales@t4b.com. We would be happy to provide you with ones relevant to your needs and experiences and propose solutions to your unique situation.
