- Main
- Case study
- Empowering broker credit bonus campaigns with anti-fraud solutions
Case study
Empowering broker credit bonus campaigns with anti-fraud solutions
Company profile:
A Canadian-based regulated brokerage focused mainly on Forex, stocks, commodities, and crypto. The company operates on MetaTrader and cTrader and offers a range of services with bespoke account management for high-net-worth clients.
Issues and pains affecting the business
Main issue:
The brokerage runs periodic time-limited bonus campaigns using the Credit Management application. The bonuses are calculated only for new deposits during the predefined period and exclude deposits made outside the time threshold.
The campaign raised concerns about abuse of the system as traders attempted to earn multiple bonuses by depositing and withdrawing the same deposits numerous times throughout the campaign.
The Canadian brokerage reached out to Tools for Brokers for help finding a technical solution to repeated withdrawals as an additional protection layer to meet the terms and conditions of the bonus campaign.
Details of the project: milestones and number of people involved
Total duration of the project: 2.5 weeks.
Once the issue was raised, the TFB support team and the assigned Success Manager collaborated with the development team to initiate the feature request.
There were extensive discussions between the TFB team & the client to ensure the logic & requirements were clearly understood.
Once the solution was finalised, the technical development and preparation phase began.
After thorough testing, the new solution was rolled out in the test environment and demonstrated to the client.
Solution and specific features offered
This simple addition to the functionality allowed the broker to set a predefined start and end date, during which the application processes balance operations.
End result
The implemented solution had a tremendous effect on the credit bonus campaign.
Any malicious attempt to cheat the system was eliminated, while traders could continue participating in the bonus campaign and reap the benefits of extra credit provided by the broker.
The company has been using the new feature consistently since its implementation and has not reported any issues with credit abuse.
Tools for Brokers works with many brokerages across the globe to facilitate their growth and scaling in the most sustainable way. To learn more about standard and custom solutions that we provide and how we can help your particular situation, please email us at sales@t4b.com.
