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Privacy Policy

1. Introduction

T4B HOLDING LTD. (hereinafter referred to as the "Company", “we”, “us” or any derivative thereof) is concerned with protecting the privacy of any personal information that you may wish to provide to us. We aim to ensure that the use of your personal information is compliant with the General Data Protection Regulation (EU) 2016/679 (“GDPR”). Accordingly, this Privacy Policy (the “Policy”) sets out the way in which we collect, process, and safeguard your personal information. For the purpose of this Policy, ‘personal information’ or ‘personal data’ means any information from which you can be personally identified.

By using our products and/or services, you acknowledge that you have read and agree to the provisions of this Policy and that you consent to our use of your personal information for the purposes set herein.

2. Personal Information We Collect

When you apply for any service or purchase any of our products, we may collect a variety of personal information including, but not limited to your: name, nationality, date of birth, residential and mailing addresses, phone number, e-mail address, contact information and other details.

We may also collect, store and use information about your computer, mobile device or other item of hardware through which you access our website and your visits to and use of the website (including without limitation your IP address, geographical location, browser/platform type and version, Internet service provider, operating system, referral source/exit pages, length of visit, page views, website navigation and search terms that you use).

When you make an online payment via our website, the following types of information may also be collected by us or a contracted third party, who makes payment processing for us: your login and payment information, including payment card details; your email and physical/postal address, phone number and other similar information.

3. How Do We Use Your Personal Information?

We may use your personal information:

  • to provide customer support or a service/product requested by you;
  • to assist third-party companies with providing their services to you;
  • to prevent fraud or any other prohibited or illegal activity;
  • to comply with local and international laws and regulations;
  • to send you emails, newsletters and other relevant and targeted promotional communications;
  • to request feedback from you on any transaction effected by you through our website;
  • to deal with enquiries and complaints received from you;
  • to provide third parties with statistical anonymized information about our users;
  • to analyze and improve our products and services;
  • for internal and administrative purposes such as auditing, data analysis, and research;
  • to send important notices, such as changes to our terms and conditions of business and policies.

To ensure a good quality of service we may monitor any communication you have with us whether in writing or any inbound and outbound calls done by any member of the Company. Any recordings remain the property of the Company and will be used only for the purposes listed above.

4. Use of Cookies

Cookies are text files stored, either on a temporary or persistent basis on the hard drive of your computer. Cookies are used for authenticating, session tracking and maintaining specific information about the use and users of our website (including user site preferences or the contents of electronic shopping carts). Cookies may be encrypted for information privacy and data security purposes. Cookies may be set by the server with or without an expiration date. According to the settings on the user’s browser, cookies may be declined. However, in this case certain functionality on our website may no longer be available.

Cookies may be encountered from third parties via links made available on our website which cannot be controlled by us (for example, if you view a website created by a third party or use an application developed by a third party, there may be a cookie placed by that webpage or application).

We treat information collected by cookies and other technologies as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we will treat these identifiers as personal information.

As it is applicable for most Internet services, we gather some information automatically and store it in log files. This information includes IP addresses, browser type and language, name of user’s internet service provider, referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We may use this information to understand and analyze trends, to administer the website, to learn about user behaviour on the site, to improve our products and services, and to gather demographic information about our user base as a whole. In some email messages, we may use a click-through uniform resource locators (‘URL’) linked to content on our website. When you click one of these URLs, they pass through a separate web server before arriving at the destination page on the website. We may track this click-through data to help determine interest in particular topics and measure the effectiveness of customer communications. If you prefer not to be tracked in this way, you should not click on text or graphic links in the email messages.

5. Disclosing Personal Information

Except as provided for in this Policy, we will not intentionally disclose your personal information to third parties without your prior explicit consent.

We will only disclose your personal information if we are under a duty to disclose, or to share it in order to comply with any legal obligation, to defend or bring a claim or a lawsuit, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, interests, property or safety of the Company, our customers or others.

We may also disclose your personal information if the disclosure is necessitated for the purposes of national security, law enforcement, or other issues of public importance.

We may further disclose your personal information to entities affiliated with the Company or to an entity being a parent, subsidiary, or a branch of the Company as is required for us or them to provide our or their services to you; or in the event that we sell or buy any business or assets, in which case we may disclose your personal information to a prospective seller or buyer of such business or assets.

Furthermore, your personal information may be shared with our trusted third party service providers, who, on our behalf, operate, maintain, and/or support our IT systems and IT infrastructure, our websites, manage our payment solutions, perform statistical analysis, send newsletters, provide customer support and perform other important services for us.

We will use all reasonable steps to ensure that any person to whom we disclose your personal information is compliant with the GDPR or an equivalent standard.

6. Security

We have appropriate security measures in place to protect against loss, misuse and unauthorised access, alteration, disclosure, or destruction of your personal information. We have also taken steps to ensure the ongoing confidentiality, integrity, availability, and resilience of systems and services processing personal information, and will restore the availability and access thereto in a timely manner in the event of a physical or technical incident.

In the event of a security systems breach, we will inform you of the occurrence of the breach in accordance with applicable law.

You acknowledge that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Nor can we guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

In order to keep your data safe, we transmit personal information using Pipedrive software which encrypts information you input, and stores it in a separate database.

Further, where we collect any bank card information from you, we will only reveal the last four digits of your credit card number when confirming an order. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

If you believe your personal data has been compromised, please contact us at gdpr@tools4brokers.com.

7. Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up-to-date by informing us using contact details on our website. For other personal information we hold, we will provide you with a copy of such information so you can request that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by applicable law. Requests for information, correction, or deletion can be made by contacting us via contact details provided on our website.

8. Protection of Minors

We understand the importance of taking extra precautions to protect the privacy and safety of minors. Minors are not permitted to use our services. If we learn that we have collected the personal information of a minor, we will take steps to delete the information as soon as possible.

9. Third Party Websites

We may provide links to third party websites. These linked websites are not under our control, and we therefore cannot accept responsibility or liability for the conduct of third parties linked to our website. Before disclosing your personal data on any other website, we advise you to examine the terms and conditions of using that website and its privacy policies and encourage you to learn about the privacy practices of those third parties.

10. Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to our officers and employees and strictly enforce privacy safeguards.

11. Privacy Questions

When a privacy question or access/deletion request is received, we have a dedicated team which seeks to address the specific concern or query which you are seeking to raise. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. Upon request, we will endeavor to provide you with information about relevant complaint venues which may be applicable to your circumstances.

12. Retention Period

We shall retain your personal information for a period that is required to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

13. Amendments

This Policy may be amended/updated from time-to-time. When the policy changes in a material way, a notice will be posted on our website along with the updated Privacy Policy.

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